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CIS - CSM Batch 1 | Day 1 | Value - Service - Customer - Consumer - Service Relationship
CIS - CSM Batch 1 | Day 2 | ITSM - ITIL - SVC - SVS
CIS - CSM Batch 1 | Day 19 | CSM Workspace Demo in Details
CIS - CSM Batch 1 | Day 14 | Action Status - Special Handling Note -Contact Time Zone-Follow the Sun
CIS - CSM Batch 1 | Day 22 | Inbound Flows - Case Type
CIS - CSM Batch 1 | Day 21 | Escalation - Major Issue Management
CIS - CSM Batch 1 | Day 5 | CSM Concepts - Business Model - B2B - B2C
CIS - CSM Batch 1 | Day 4 | CSM Introduction - CSM - ITSM Integration
CIS - CSM Batch 1 | Day 25 | Matching Rule - Advanced Work Assignment Demo
CIS - CSM Batch 1 | Day 27 | CSM-FSM - Case Spotlight - Now Assist - Course Closure
CIS - CSM Batch 1 | Day 3 | ServiceNow Introduction - Capabilities - Now Create
CIS - CSM Batch 1 | Day 18 | Time card - Case Summary - Post Case Review - Virtual Agent - Workspace

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